Policyholders know exactly what to upload
Proof of loss, damage photos, repair estimates—each requirement spelled out so you stop getting the wrong document in the wrong format.
For independent insurance agencies
Stop chasing policyholders
for missing claim documents
Send one intake link. Policyholders upload everything you need—photos of damage, proof of loss, repair estimates. You see what is missing instantly. The claim file is complete before it enters your AMS.
No more scattered texts, half-finished photo threads, or “we’ll send that later” that never arrives.
Required documents 2 outstanding
- Proof of loss statement Received
- Damage photos (all angles) Needed
- Repair estimate or invoice Needed
- Police report (if applicable) Received
You and the policyholder see the same status—no guessing
You took the FNOL. Then the chasing starts.
The first notice goes well. After that, intake turns into follow-up: texts, emails, voicemails, and still—incomplete files when someone finally opens the claim in your AMS.
The text-and-chase loop
You text asking for damage photos. They send two blurry shots from one angle. You follow up for all sides and the VIN. They say they will send the rest tonight. Three days later—nothing. AMS entry is still waiting on what you asked for on day one.
Intake scattered everywhere
Declarations page in a text thread. Repair estimate in email. Loss details on a voicemail your CSR transcribed. Nobody has the full picture without opening five places.
AMS entry hits a half-built file
The claim gets pushed to adjusters or carriers—and key documents still are not in. Now senior staff are doing follow-up work intake should have finished.
Wrong docs, wrong format
They send a photo of their insurance card instead of a signed proof of loss. Damage photos without context. You ask again—and the cycle repeats.
Hours burned on the same requests
CSRs and claims coordinators spend their week re-asking for the same items—police report, repair estimate, proof of loss—while new FNOLs pile up behind them.
One link. Complete intake. Before AMS entry.
ClaimPigeon replaces the back-and-forth with a single policyholder link: a structured checklist, required uploads, and live status your team can trust before the claim enters your AMS or carrier workflow.
One link
Text or email it after FNOL. Same process every time—no custom instructions per policyholder.
Structured checklist
Policyholders see exactly what you need—proof of loss, damage photos, estimates—in plain language, not a vague “send your documents.”
Required uploads
They upload from their phone—photos, PDFs, signed forms—into one intake record. No app install, no office visit to scan paperwork.
Real-time status
See what arrived and what is still outstanding. You and the policyholder share the same view—so follow-ups target what is actually missing.
Intake readiness before AMS entry—not after someone discovers the gaps.
How it works
From FNOL to a claim file your team can actually process—without the usual chase.
-
Step 1
Send the link
After FNOL, text or email one intake link. No app, no account setup—policyholders open it on their phone and start.
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Step 2
Policyholder completes the checklist
They answer intake questions and upload what you marked required—proof of loss, damage photos, estimates. The checklist tells them what “done” means.
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Step 3
Process when it is ready
Your team sees what is in and what is still missing. Enter the claim in your AMS when required items are complete—not when you have given up waiting.
What changes when you stop improvising intake
Most agencies already know what they need from a new claim. The breakdown is how they collect it.
Before
How intake usually goes
- Claim details split across email, text, and voicemail
- Proof of loss in one thread, damage photos in another—half of them blurry
- You follow up. They send two more photos. Still not what you asked for.
- They go quiet. The file sits incomplete until someone enters it in the AMS anyway
- Adjusters open the claim and the first task is chasing what should already be there
After
With ClaimPigeon
- One intake link—text or email it after FNOL
- Policyholders see a clear checklist: proof of loss, damage photos, estimates, and more
- Required uploads go straight into one intake record—not scattered attachments
- Your team sees what arrived and what is still missing, in real time
- AMS entry starts when the file is actually ready—not when you are tired of waiting
Built for agencies tired of chasing intake
Less follow-up for staff. Fewer incomplete files at AMS entry. More claims moving forward without the same manual loop.
One intake record, not five inboxes
Questions and uploads land in one place. Staff review context and documents together instead of reconstructing the claim from scattered threads.
Uploads from the phone they already have
Damage photos and estimates come in early—from the scene or the repair shop—not a week later when someone finally scans paperwork.
See what is missing before AMS entry
Submitted, outstanding, complete—your team and the policyholder see the same status so follow-ups are specific, not “please send your documents.”
Hand adjusters a file worth opening
When required items are in, processing starts with documents in hand—not a list of what still needs to be chased.
See example intake
Proof of loss, damage photos, repair estimates—each item defined upfront. Your team sees the same checklist and what is still missing before AMS entry.
Auto physical damage — new claim
ExampleLoss details
Date and time of loss Date & time
Policy number Short answer
Uploads
- Signed proof of loss Required
- Vehicle damage — all four sides and VIN Required
- Repair estimate or invoice Required
- Police report (if applicable) If applicable
You see this before AMS entry
You see what came in and what is still outstanding—so processing starts when the file is ready, not when someone gives up chasing attachments.
Intake types you can start with
Curated insurance starter templates—import in one click, pair with matching claim types and required documents, and standardize intake before AMS entry.
Auto claim intake
Vehicle damage documentation, proof of loss, and repair estimates—structured so CSRs are not chasing scattered photos and incomplete messages.
Homeowners property intake
Interior and exterior damage photos, proof of loss, and contractor estimates defined so policyholders know what to provide.
Commercial property intake
Business interruption context, property schedules, and loss documentation for commercial lines claims.
Water damage intake
Source of loss, mitigation invoices, and damage photos—each requirement spelled out for faster FNOL completion.
Wind & hail intake
Roof and siding damage photos, contractor estimates, and date-of-loss details for weather-related claims.
General liability intake
Flexible liability template for third-party injury or property damage claims across personal and commercial lines.
Stop chasing. Start with one link.
Send a single intake link on your next FNOL. Collect proof of loss, damage photos, and repair estimates in one place—and know the file is ready before it enters your AMS.
See how ClaimPigeon fits your intake process in a short demo—no long implementation pitch.